Zipcar support update#

I am so frustrated and dissatisfied with ZipcarвЂ™s service and reliability. I am going to cancel my membership and I recommend other people avoid this company until they sort themselves out.

Zipcar support update#

May 2022: had been receiving emails to update card details on account & showing a ВЈ6 overdue balance, which was wrong as I knew I didn't owe any money, however a couple of other emails from them showed ВЈ6 credit, so I thought 'they must have realised they made a mistake and that might counter the charge when I add the card' so I updated the card via the App, but it still shows ВЈ6 as 'overdue' and the ВЈ6 plus the ВЈ1 nominal charge have been taken from my account - it's impossible to see other account information on the App so went to the website and logged in - I had been switched from a 'basic' plan to 'monthly' as of April 29th with a monthly charge of ВЈ6, with another payment due 29th May! Switched it back to 'basic' and written an email to Zipcar asking for a full refund - looking on here and I see someone else has had the same experience, as well as lots of other shockingly bad experiences.

I might even organise a boycott if I find the time this summer.Д¬hanged account type, charged money & sending nasty emails to collect it. I will be leaving reviews everywhere the internet allows. This is AFTER he told me he would get my account back up and running again. IвЂ™m certain these reviews will cost them much more. We understand this is disappointing and apologize for the miscommunications that have occurred.вЂќ They are penalising me for an old $23 bill. The decision is final and cannot be reversed. After an extensive review, we will not be able to approve the reopening of your account due to billing concerns. THEN: He came back with the following lame response: вЂњThank you for your patience. He said he would contact the appropriate department for reinstatement as a goodwill gesture. Long story short my account balance was cleared (as it had not adequately been explained) but THEN they disabled my account fully (unable to log in) I reached out to support once more and after a few back and forths, Rawson stated I could apply for a new account then he completely reneged when he realised the system would not allow me to and that the old account would need reinstatement. I discovered my account had been disabled so I reached out to their support team (it took them several weeks to respond) they informed me of an outstanding balance which I logged in to pay but the date didnвЂ™t make since (it read 2021) at which time I had been living abroad. I hadnвЂ™t logged into nor used my ZipCar account for several years. HereвЂ™s another bad review to add to their apparent collection: They don't deserve the Zipcar brand and they don't deserve to serve the community that the founding brand built. Sadly, I can no longer support a company that has fallen into such disarray, with no focus on the customer experience when all other companies are in relentless pursuit of it. And you can't even reserve a car for 15-minutes so why would you offer that as compensation for the 45-minutes that I spent fueling the car? I have been an extremely loyal member since the day Zipcar launched and I have been one of their biggest advocates. That was not only offensive but it did not resolve the fact that I now needed to pay for more time because of my inconvenience.

The customer service rep offered me $5 and told me that was the only thing he could offer he said it would be the equivalent of 15-minutes. And there was no gas card in the car either.

After spending the first 45-minutes of my car reservation getting to a gas station instead of getting right on the highway, I asked for a reasonable credit for the time that I spent to fuel the car that should have had at least 1/4 tank. He didn't speak clearly and his connection was delayed and extremely lagged. In the meantime, I called customer service to make sure that I reported the severity of the issue - I waited 20 minutes before a customer service rep got on the phone. I submitted a photo of the low fuel and had to re-route my trip to get to a gas station. The car that I reserved had no fuel in the car- in fact, the gas light went on after I drove it for 2 avenue blocks.